I can only see 29 products listed on the site. Is that all you have?
We have many more products than you can see on the site today. We will make new items available every two weeks. If you’re looking for something specific and do not see it, we would suggest that you should sign up for the newsletter, which will inform you what is going to be available before it is released. With such a large catalogue of products our rationale is to better control inventory, allied to a release strategy that we hope will afford customers a chance to buy the products they want in a more budget sensitive way.
How long will products be available on your site?
Each product will be available for two weeks, or until it is sold out. At the end of the two weeks, they will be taken down and replaced with a new selection. Some products may be re-listed at a later date, but we cannot guarantee it.
A product was available but now it is sold out. Will you have more stock?
Limited edition products will be available until the stock has sold out.
Eaglemoss Products
An Eaglemoss product was available but now it is sold out. Will you have more stock?
The Eaglemoss inventory is extensive and complicated, but we are working our way through it. We may find more stock of some models. If we do find additional stock, we will list it for sale. Customers should sign up for the newsletter so you can get advance notice of what we will be listing.
Do the die-cast miniatures come with their accompanying magazines?
On occasion yes they will. However, the stock we acquired from Eaglemoss comes from lots of different locations and there are different styles/types of packaging. We want to be able to offer as much stock as possible, so we will be selling some ships without the magazines. We’ll make it clear in the description if that is the case.
Do you sell replacement stands?
Unfortunately replacement stands are not available.
Will you be making new models that were not offered previously?
Right now we only have the rights to sell existing products, but we are exploring the options.
Will you have stock of models that Eaglemoss made but did not release?
Yes, we will. Some of the unreleased stock remains in China and will take a little while to arrive, but we have acquired it.
Will you be selling Eaglemoss’s Star Trek Graphic Novel collection?
Unfortunately not.
Will you be selling Eaglemoss’s Star Trek reference books?
Unfortunately not.
I paid Eaglemoss for products that were never delivered to me. Will you ship them to me now or send me a refund?
Master Replicas only purchased inventory from Eaglemoss and did not purchase the company, nor its financial obligations. As such Master Replicas is not responsible to honour customers’ orders that that were originally taken by Eaglemoss. We cannot advise customers as to how they should proceed to reclaim money. If you have further questions you should talk to your bank or payment provider.
I ordered the model of the build-up U.S.S. Enterprise NCC-1701-D from Eaglemoss. Will you be selling this product?
We aren’t selling that product. A company, DeAgostini, has the rights for this.
Will you be selling all of the Eaglemoss Hero Collector products?
We will be selling most, but not all, of the products Eaglemoss made including Star Trek, Stargate, Battlestar Galactica, Alien, The Orville and Doctor Who. We will be updating the website with new stock every two weeks. If you sign up to the newsletter, we will inform you before products go live.
Do you have stock of every ship?
Master Replicas bought all of Eaglemoss Hero Collector’s inventory. We believe that there is some stock for almost every ship. We will not be listing everything at once, but we will be making new stock available every two weeks. Do not worry if you do not see something right now. If available, then we will be listing these products in the future. If you sign up for the newsletter, we will let you know what is going to be available in advance.
Can you tell me whether you will have stock of a particular model?
We cannot, but we believe we have most things. The Eaglemoss stock was stored in various warehouses around the world. We have been working to consolidate the inventory into a single location. The inventory is complicated and we are finding new things all the time. If you sign up for the newsletter, we will tell you what is going to be available in advance.
Can I pre-order products?
We are not making products available for pre-order but our newsletter will provide advance notice about the ships that are going to be listed every two weeks.
Can I subscribe to a collection so that I get every ship?
We will not be offering a subscription service, but we will be listing new ships every two weeks.
Do you ship worldwide?
You can find a list of the countries we can ship to here – XXXX . We ship to most destinations, but shipping rates vary. In some cases, you may have to pay import duties. There is more information here - Shipping Information
How long will my delivery take to arrive?
We have chosen the most cost effective provider for shipping, rather than the fastest. How long a delivery will take depends on where you live. You can find information here: Shipping Information
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